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PNQIN QI Training Workshop: May 8, 2019

This interactive workshop will focus on fundamental quality improvement methods.  Through brief didactic presentations and multiple hands-on exercises, participants will dive into the steps of the model for improvement, and apply them to improvement goals from their own unit.  A great group of instructors will help coach teams through the exercises.  No particular quality improvement background is necessary. We encourage hospitals to send multi-disciplinary teams to participate in this workshop together.


Topics covered:

  • Why quality improvement is important

  • Developing a project aim

  • Measurement for improvement

  • Identifying changes

  • Making a key driver diagram

  • Using PDSA cycles to test and learn

  • Analyzing data for improvement

  • Teamwork and communication


  • Joanne DeStasio, RN, Baystate Medical Center 

  • Ilona Goldfarb, MD, Massachusetts General Hospital

  • Munish Gupta, MD, Beth Israel Deaconess Medical Center

  • Kristie Leeman, MD, Boston Children's Hospital 

  • Bernadette Levesque, MD, Boston Medical Center

  • Meg Parker, MD, Boston Medical Center

  • Rachana Singh, MD, Baystate Medical Center

  • Nicole Smith, MD, Brigham and Women's Hospital

  • Wendy Timpson, MD, Beth Israel Deaconess Medical Center 

  • Elisha Wachman, MD, Boston Medical Center 


The Harvard Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The Harvard Medical School designates this live activity for a maximum of 5.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Workshop Documents:

>> Agenda 


Workshop Slides:

>> Overview of Quality Improvement

>> Setting the Stage: Developing a Project AIM

>> Knowing if You Improved: Measures for Improvement

>> What to Improve: Identifying Changes and the Key Driver Diagram

>> The Glue that Binds: Teamwork and Communication

>> How to Improve: Using the PDSA Cycle

>> Data for Improvement: Understanding Variation

>> Take Home Lessons

Workshop Exercises:

>> IHI QI Project Charter Template

>> SMART AIM Table Top Exercise

>> Key Driver Diagram Exercise

>> Data for Variation: Run Chart Tools

>> Data for Variation: Control Chart Tools

>> Data for Variation: Exercises

Additional Resources:

>> NeoQIC PDSA Template

>> Run chart template, developed by Richard Scoville, PhD 

    (Available through IHI ( and many other sites.

>> Run chart template #2, also developed by Richard Scoville, PhD

    (Available through VON (

Last Updated: 6/3/19

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